Impact of institutional change on remote sensing services: Case study of Indonesia.

The integration of the National Institute of Aeronautics and Space (LAPAN) with other major research and development government institutes into the National Research and Innovation Agency (BRIN) causes some impacts, one of them affecting the management of space operations, especially in remote sensing governance and operation. As of 2022, the operation of remote sensing services for regular data is actively managed by the Information and Data Center (PUSDATIN) and supported by the Research Center for Remote Sensing and Deputy of Infrastructure BRIN. This study aims to examine the impact of an intervention on governance change in remote sensing operations on service level performance and customer satisfaction by employing quantitative and qualitative methods. The data was gathered from primary and secondary sources. The result of this study shows the integration of LAPAN into BRIN causes decreased performance on remote sensing operational services. [ABSTRACT FROM AUTHOR]