USER SATISFACTION A PREDICTOR TO LIBRARY PATRONAGE AMONG UNDERGRADUATE STUDENTS IN FEDERAL UNIVERSITY OYE-EKITI, EKITI STATE, NIGERIA.

This paper investigated user satisfaction as a predictor to library patronage among undergraduate students in Federal University Oye-Ekiti, Ekiti State, Nigeria. The instrument used was a self-developed questionnaire by the researchers. The questionnaire validation was subjected to the scrutiny of the experts in the areas of the variables studied; it gave a reliability coefficient of 0.855 (85.5%) for library patronage and 0.837 (83.7%) for user satisfaction. A response rate of 100% was achieved. Data were analyzed using descriptive (percentage, mean, average mean and standard deviation) and inferential (Pearson Product Moment Correlation) statistics. The study revealed a significant relationship between library patronage and user satisfaction (r = 0.000c, N = 100, P < 0.05) among undergraduate students in Federal University Oye-Ekiti, Ekiti State. The study concluded that adequate customer care services from the library staff would increase undergraduate students' library patronage. It is recommended that university management in conjunction with the university library management should ensure adequate provision of relevant and current information resources for the students use in the library. Also, the library management should endeavor to proffer solution(s) to most of the issues that militated the effective usage of the university library. [ABSTRACT FROM AUTHOR]