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Compensation plan for the hotel industry in Malaysia.
- Source :
-
Anatolia: An International Journal of Tourism & Hospitality Research . Mar2024, Vol. 35 Issue 1, p41-55. 15p. - Publication Year :
- 2024
-
Abstract
- The hotel industry faced difficulties in attracting and retaining employees due to poor compensation. To develop an attractive compensation plan, this study investigates the elements of compensation plans for non-managerial employees in luxury hotels in Malaysia. Data were collected using qualitative semi-structured interviews supplemented by a short survey. The findings indicate that compensation plans differ based on their compensation structure, hotel location, and whether there is a collective agreement between the employer and employee's union. COVID-19 pandemic posed greater challenge to unionized hotels. The trade-offs between elements of compensation plan are discussed, a model of compensation plan for the hotel industry is developed, and recommendations for design of a compensation plan are provided. [ABSTRACT FROM AUTHOR]
Details
- Language :
- English
- ISSN :
- 13032917
- Volume :
- 35
- Issue :
- 1
- Database :
- Academic Search Index
- Journal :
- Anatolia: An International Journal of Tourism & Hospitality Research
- Publication Type :
- Academic Journal
- Accession number :
- 175637993
- Full Text :
- https://doi.org/10.1080/13032917.2022.2119589