DEFINIRANJE PARAMETARA IZVJEŠTAVANJA O RADNOM UČINKU DJELATNIKA U VELIKOJ KNJIŽNICI: STUDIJA SLUČAJA NACIONALNE I SVEUČILIŠNE KNJIŽNICE.

Goal. In a library that is large in terms of the number of employees and holdings, and complex in terms of the number of work processes and activities carried out in it, it is necessary to enable efficient process management. One of the key prerequisites for this is correct and up-to-date work reporting. The committee for the introduction of changes in the quarterly reporting of the National and University Library in Zagreb (NSK) employees had a two-fold task, firstly to create a new scheme for evaluating the efficiency of employees' work through quarterly reporting on the work of employees in the NSK, and secondly to standardize the tasks of organized workplaces at the level of units of work and the time required for performing the units of work. Approach/Methodology/design. To perform this task, an innovative methodological framework for a new model of quarterly reporting was designed. The methodological procedure included the analysis of the previous reporting system, the analysis of the documents of the librarian profession (guidelines and standards), the analysis of available good practice solutions from other libraries, and the NSK's own design of a new reporting model. After the creation of the new model, it was tested and the employees were trained before the start of the official reporting. The results. The results of the analyses showed that the previous system did not meet the needs of the employees and management of the NSK. The analyses showed that neither the guidelines nor the standards of the librarian profession could respond to this specific task, and the good practice of other libraries was also partly unavailable to the Commission for justified reasons. Despite this, a new innovative model of the large library staff reporting system was created, which managed to show the work of each NSK employee more realistically than before. Practical use. The described model of reporting on the work of the NSK employees is practically applied in reporting in the NSK. In this way, this model of the reporting system in practice enables more realistic reporting on the work of each NSK employee, and analogously, the employee of every large and complex library. Originality/value. This paper presents a model of reporting on the work of employees of a large library, whose original value lies in the fact that it was created according to its own methodology for defining reporting parameters and that it had no external role models. The special value is that the model is applicable for any type of large library that has diversified processes and activities, and whose employees perform specialized tasks. By introducing innovative parameters such as gradation of job complexity, it is much easier to describe real jobs that employees can recognize as their own. This leads to more accurate and realistic work reporting, which is the basis for better management of work processes. [ABSTRACT FROM AUTHOR]