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Next Generation Knowledge Management for Europe Based Life Insurer: An End-To-End Solution to Assist Insurance Platform Modernization and Ongoing Efficiency Improvement.
- Source :
-
Proceedings of the European Conference on Knowledge Management . 2023, Vol. 24 Issue 2, p1671-1676. 6p. - Publication Year :
- 2023
-
Abstract
- Purpose of this paper is to showcase the advantages and benefits of positioning a Tool driven approach to create and manage knowledge in an enterprise. As Organizations traverse thru multiple platform and technology changes to drive transformation, the processes & the documents associated to these solutions also need to change and the employees who operate on the processes on day-to-day basis need to be trained/re-trained accordingly. Ability of an organization to manage the process documents in an effective way and drive large scale changes in a systematic manner acts as a key factor in how successful these platform/technology changes are. A technology solution/tool driven approach to manage the process documents, enabling mass changes to the existing knowledge and creating new knowledge at a rapid pace can be the answer for the challenges organizations are facing with respect to Process documents/knowledge articles. The implementation and usage of the solution is aligned to the Knowledge Centred Service (KCS) methodology. [ABSTRACT FROM AUTHOR]
- Subjects :
- *KNOWLEDGE management
*LIFE insurance
*EMPLOYEE attitudes
*ORGANIZATION management
Subjects
Details
- Language :
- English
- ISSN :
- 20488963
- Volume :
- 24
- Issue :
- 2
- Database :
- Academic Search Index
- Journal :
- Proceedings of the European Conference on Knowledge Management
- Publication Type :
- Conference
- Accession number :
- 175775594