Fear, Anger, Distrust.

Presents the findings of the Pew Internet & American Life Project survey of Internet users about spyware and related problems and of a Ponemon Institute survey of 400 people who were victims of a personal data breach. Neither study is intended to be about changing what users do for computer security measures. The main thing that is clear from both studies is that fear, anger and distrust are what motivate users to change. In the Pew survey, 91 percent of users said that fears about malware have made them change how they deal with electronic mail, the Web, downloads and even software user agreements. And, according to the Ponemon survey, most of those whose personal information is leaked will dump the bank, credit card or other company that exposed their data.