加强用户关系管理,提升图书馆服务质量 —以东南大学图书馆为例.

"User-centered" is the core concept of library services. Based on the theory of user relation- ship management, the Library of Southeast University carries out the practical exploration of user relationship management, subdivides the user groups, grasps the demand, and establishes the strong interactive relationship with the users through multiple channels, it has achieved good results in the aspects of user participation and user benefit, and it is expected to provide helpful reference to the user services of university libraries. [ABSTRACT FROM AUTHOR]