Change Implementation – Managing the Transition of a Librarian Service Towards a Sustainable Future.

An essential component of the academic knowledge infrastructure is the services provided by the library to its community of students, staff, and stakeholders. The University of Queensland library recently transitioned from a service model of individual discipline focused librarians to one where Outreach Librarians and Learning & Research Librarians deliver services with an explicit team approach, enabling the future vision of the Library to be seen as an essential component of the academic knowledge infrastructure of UQ. The transition took place over an extended 18-month period, with ten project groups formed from the librarian group to focus on service review and to reconsider the operational processes to implement the required changes. This paper is about the whole approach of transition to change, and the intention of sharing so others will find practical help, as methodical management of the transition was a key factor to enable the change. [ABSTRACT FROM AUTHOR]