Doğrulayıcı Faktör Analizi ile Sağlık Sektöründe Hasta Memnuniyeti Ölçümü Üzerine Bir Uygulama.

The health sector has a great importance in sustaining human life, increasing the quality of life and maintaining this quality. In this context, the level of health services in the countries have an important role at the level of development. Hospitals need to increase and protect the satisfaction level of the patients they serve. In this study, satisfaction measurement of 200 patients who received service in a Faculty of Medicine Hospital was performed. In the research, survey method was used to collect data. Satisfaction levels were measured with 5 likert scale questionnaire. The survey includes 28 measurement variables in total. The model developed in the study includes Interest, Communication, Reliability, Queue Waiting, Physical Property, Hygiene, General Satisfaction and Loyalty hidden variables. The obtained data were analyzed by the Confirmatory Factor Analysis method and the results were discussed. [ABSTRACT FROM AUTHOR]