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The role of technology in users' wellbeing: Conceptualizing digital wellbeing in hospitality and future research directions.

Authors :
Filep, Sebastian
Kondja, Alice
Wong, Chris Chun Keung
Weber, Karin
Moyle, Brent D.
Skavronskaya, Liubov
Source :
Journal of Hospitality Marketing & Management. Jul2024, Vol. 33 Issue 5, p583-601. 19p.
Publication Year :
2024

Abstract

Mental health concerns due to excess use of technology, accelerated by the COVID-19 pandemic, require increased research studies that explore the role of technology in users' wellbeing. This article aims to provide a conceptualization of digital wellbeing (DWB) in hospitality, or wellbeing in digital settings. An integrative literature review was used to identify three main enablers of DWB in hospitality: digital devices, digital interfaces, and digital applications. A conceptual model of DWB in the hospitality industry was created emphasizing the importance of designing digital experiences that foster positive emotions, engagement, relationships, meaning, and achievement of users to support their hedonic and eudaimonic wellbeing. The paper provides insights for the hospitality sector to enhance DWB. Future research should focus on empirical analyses of users' perceptions to refine and validate the proposed model and examine ethical issues concerning digital wellbeing. [ABSTRACT FROM AUTHOR]

Details

Language :
English
ISSN :
19368623
Volume :
33
Issue :
5
Database :
Academic Search Index
Journal :
Journal of Hospitality Marketing & Management
Publication Type :
Academic Journal
Accession number :
177318861
Full Text :
https://doi.org/10.1080/19368623.2023.2290626