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Leveraging Asana for a Ticketing System at an Academic Library.
- Source :
-
Journal of Electronic Resources Librarianship . Apr-Jun2024, Vol. 36 Issue 2, p169-176. 8p. - Publication Year :
- 2024
-
Abstract
- The article presents the discussion on implementation of Asana as a ticketing system for managing e-resource access and troubleshooting at Towson University's Albert S. Cook Library. Topics include growing need for efficient e-resource support, the limitations of traditional methods like email, and the benefits of a dedicated ticketing system for streamlining issue resolution and identifying recurring problems.
- Subjects :
- *TICKETS
*DEBUGGING
*ELECTRONIC information resources
*EMAIL
Subjects
Details
- Language :
- English
- ISSN :
- 1941126X
- Volume :
- 36
- Issue :
- 2
- Database :
- Academic Search Index
- Journal :
- Journal of Electronic Resources Librarianship
- Publication Type :
- Academic Journal
- Accession number :
- 177594000
- Full Text :
- https://doi.org/10.1080/1941126X.2024.2337602