Restaurant employees emotional intelligence and adaptive behavior as predictors and consequences of job engagement.

This study seeks to investigate the fundamental role of restaurant employees' job engagement, which is related to their emotional intelligence and adaptive behavior at work. A self-reported questionnaire was used to collect data from frontline employees working in the full-service restaurant industry. The results presented that employees' ability to appraise others' emotions and use their own emotions is positively related to job engagement whereas their ability to understand and regulate their own emotions is not. Employees' job engagement is positively associated with their interpersonal and service offering adaptive behavior. The theoretical and managerial implications of the study findings were discussed. [ABSTRACT FROM AUTHOR]