EVALUASI PELAYANAN EKSPOR & IMPOR MELALUI CUSTOMS-EXCISE INFORMATION SYSTEM AND AUTOMATION (CEISA) 4.0 DI PT. VARIA USAHA DHARMA SEGARA GRESIK DALAM RANGKA MENUJU EFEKTIVITAS.

The development of information technology has transformed the paradigm in international trade, particularly in the field of export and import. "Customs-Excise Information System And Automation (CEISA) 4.0" is one of the technological innovations that integrates business processes efficiently, including in export and import services. A qualitative approach using a case study methodology is the research methodology used. The data were gathered by conducting in-depth interviews with key individuals inside the organization and by directly observing the export and import service operations utilizing the "Customs-Excise Information System And Automation (CEISA) 4.0." Evaluation was carried out by comparing the processes before and after the implementation of "Customs-Excise Information System And Automation (CEISA) 4.0", as well as evaluating its efficiency, effectiveness, and impact on company performance. The study findings indicate that the use of the "Customs-Excise Information System And Automation (CEISA) 4.0" has had a beneficial effect on enhancing the efficiency and effectiveness of the export and import service procedures at PT. Varia Usaha Dharma Segara. The integration of this technology accelerates administrative processes, minimizes errors, and enhances visibility across the entire supply chain. However, challenges in the implementation and maintenance of this technology also need to be considered, including in terms of human resources and information technology infrastructure. Hence, this study enhances comprehension of the advantages and obstacles associated with the use of "Customs-Excise Information System And Automation (CEISA) 4.0" technology in the domain of export and import services inside trading firms. [ABSTRACT FROM AUTHOR]