Shining a Light On Maintenance.

The article discusses the issue of high maintenance cost of information technology (IT) in the U.S. Robert Rosen, chief information officer at the National Institute of Arthritis and Musculoskeletal and Skin Diseases, speculates that IT companies may be spending more than they are supposed to on initiatives that are not aligned with corporate priorities or return-on-investment expectations. Consequently, chief financial officers and chief executive officers are demanding details on the costs that fall under the maintenance header. INSETS: Illuminating Assets;Check Those 'Fixed' Fees.