Dealing with jerks.

The author of this article uses the term office jerk to discuss unpleasant people in the work place. Career Coach Gloria Elliott hosts a seminar called "Working with Very, Very, Very Difficult People" in which she suggests turning a negative into a positive by taking action to improve a situation, being clear about expectations at work, reinforcing positive behavior, and allowing co-workers to talk about each other to help solve any misunderstandings.