Using Localized Survey Items to Augment Standardized Benchmarking Measures: A LibQUAL+TM Study.

The article studies the LibQAUL+TM, a protocol created to help librarians asses the quality of service provided to users through a total market survey that measures the service performance and evaluates user's perception on the service provided. It examines the survey conducted on 20 institutions of Texas A&M Libraries that provide valuable ideas on the nature of user perceptions. Tables of the result of the survey are presented, representing the means, standard deviations, and optional augmentation items scores with LibQUAL+TM subscale and total scores in the American English and British English samples.