Fresh Out of Options.

The article presents several stories related to information technology (IT). An IT professional calls vendor support when he failed to fix a workstation's graphics problem. After arguing over where to start the troubleshooting on the telephone, the two agreed to try once more. The IT personnel suggested that they pretend they just reinstalled Windows and it still does not work. The vendor retorted that reinstalling the Windows is the last resort. Another story pertains to a customer who complained that they cannot open web sites, and attributed it to maintenance problems.