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Benchmarking Librarian Performance in Chat Reference.

Authors :
Hyde, Loree
Tucker-Raymond, Caleb
Source :
Reference Librarian. 2006, Vol. 46 Issue 95/96, p5-19. 15p.
Publication Year :
2006

Abstract

Librarians participating in Oregon's collaborative statewide virtual reference project used an analysis of chat reference transcripts to evaluate librarian performance. [ABSTRACT FROM AUTHOR]

Subjects

Subjects :
*LIBRARIANS
*PERFORMANCE standards
*WORK environment
*INFORMATION scientists
*JOB performance
*QUALITY of work life
*SOCIOLOGY of work
*INFORMATION resources management
*LIBRARY personnel

Details

Language :
English
ISSN :
02763877
Volume :
46
Issue :
95/96
Database :
Academic Search Index
Journal :
Reference Librarian
Publication Type :
Academic Journal
Accession number :
23638959
Full Text :
https://doi.org/10.1300/J120v46n95_02
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Authors Abstract Subjects Details