TRAIN EMPLOYEES AND OFFICIALS TO BE READY FOR PRIVACY CHALLENGES.

The article offers advice for library directors in the U.S. on protecting customer records. The author notes that library directors need to educate themselves on the laws protecting the confidentiality of library and customers. Library staff members must be trained so that they know what procedures to follow if the police should request confidential library records from them. This training should include some background information about the Bill of Rights, the Patriot Act and state privacy protection.