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It's Not Big Brother, It's Customer Service.
- Source :
-
New York Times . 01/27/2000, Vol. 149 Issue 51280, pG1. 0p. 1 Color Photograph, 3 Black and White Photographs. - Publication Year :
- 2000
-
Abstract
- Discusses online customer service for e-commerce shoppers. Icontact.com customer service representatives helping customers in real time; How the icontact.com technology lets virtual stores offer help to site visitors looking for something to buy; Question of whether consumers are comfortable with the idea that they are not shopping in complete anonymity; Appeal of the interactive Web service; Web sites that use the icontact technology.
Details
- Language :
- English
- ISSN :
- 03624331
- Volume :
- 149
- Issue :
- 51280
- Database :
- Academic Search Index
- Journal :
- New York Times
- Publication Type :
- News
- Accession number :
- 2717165