Virtual Reference to Participatory Librarianship: Expanding the Conversation.

The article provides information concerning the use of virtual reference services (VRS) for libraries, as well as the introduction of a series of assertions and questions acknowledging that the foundation of reference is a conversation for learning, in the U.S. The author infers that over several years an intensive effort has been underway to better understand reinvent reference in a digital age. Even in the settings of a virtual reference cooperative that used referral systems, the fundamental content-loaded process was seen as one librarian and one patron.