5 THE USERS FROM Hell.

The article offers information on how to address difficult information technology (IT) customers in the U.S. It includes be technically ready to assist customers who assumes to know IT procedures, understand and sympathize users who does not know anything regarding the technicalities of computers, be professional in dealing with persons and executives who depend so well in their position and be focused on work, empathize and never argue with users who are fond of pin pointing to others his mistakes and support the enthusiasm and interest of whiz kids or establish technical debate with him.