DEALING WITH PROBLEM PATRONS.

The article offers information how to deal with problem patrons. According to the article, problem patrons must be diffused to assure safety for those in the library and their ability in using the library resources. In this case, several web sites are provided that discuss on problem patrons and can give direction in handling problematic situations. The web site http://mercury.southern.cc.oh.us/Home/bedwards/introduction.html has a list of crisis prevention tips to diffuse a possible heated situation before it become problematic. The web site www.georgialibraries.org/lib/training/ppt/problems.ppt provides presentation about problem patrons. Moreover, the web site http://slis.cua.edu/sjp/553-probpats.htm takes a positive and succinct approach in dealing library's problematic situations.