Gestión por procesos y su aplicación en la organización de información de Empresa de Telecomunicaciones de Cuba, S.A.

This paper analyzes the basic concepts of information systems, processes and flows, and their interrelation, as well as the benefits of process management and its use in information organizations. It describes the key processes performed at the Information Center of the Telecommunications Company of Cuba, S.A. (ETECSA) It explains what applying process management in information organizations consists of, its benefits, the importance of information flows, its influence on processes, the methodologies aimed at orienting the structure, logical organization and determination of processes for problem solving. [ABSTRACT FROM AUTHOR]