Cite
Reliability and Validity of SERVQUAL Scores Used to Evaluate Perceptions of Library Service Quality.
MLA
Cook, Colleen, and Bruce Thompson. “Reliability and Validity of SERVQUAL Scores Used to Evaluate Perceptions of Library Service Quality.” Journal of Academic Librarianship, vol. 26, no. 4, July 2000, p. 248. EBSCOhost, https://doi.org/10.1016/S0099-1333(00)00114-2.
APA
Cook, C., & Thompson, B. (2000). Reliability and Validity of SERVQUAL Scores Used to Evaluate Perceptions of Library Service Quality. Journal of Academic Librarianship, 26(4), 248. https://doi.org/10.1016/S0099-1333(00)00114-2
Chicago
Cook, Colleen, and Bruce Thompson. 2000. “Reliability and Validity of SERVQUAL Scores Used to Evaluate Perceptions of Library Service Quality.” Journal of Academic Librarianship 26 (4): 248. doi:10.1016/S0099-1333(00)00114-2.