Public Sector Transportation for People with Disabilities: A Satisfaction Survey.

The Americans with Disabilities Act (1990) requires providers of fixed-route public transit services to also offer a 'comparable' level of paratransit service for eligible consumers with disabilities who are unable to access the fixed-route system. In this study, one comparable paratransit service is rated for satisfaction by consumers with disabilities (N=482). Particularly troubling were the levels of satisfaction with regard to age and mobility. Younger consumers and those with greater mobility limitations appear to be the least satisfied. These findings should be of particular interest to rehabilitation specialists as reliable transportation modes are essential to employment and community living for people with disabilities. [ABSTRACT FROM AUTHOR]