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A WAKE-UP CALL For E-Retailers.
- Source :
-
InternetWeek . 09/25/2000, Issue 830, p83. 3p. 2 Color Photographs. - Publication Year :
- 2000
-
Abstract
- Features tools that promise to enhance customer service for online retailers. Demand for tools that support automated electronic mail management, instant messing, Web call-back, voice-recognition software; Brightware's Answer application for routing and prioritizing customer e-mail; Cisco's SmarterTalk service which lets customers run real-time text chats with service representatives. INSET: VREPS TAKE CUSTOMER SERVICE BEYOND FAQS.
- Subjects :
- *ELECTRONIC commerce software
*CUSTOMER services software
Subjects
Details
- Language :
- English
- ISSN :
- 10969969
- Issue :
- 830
- Database :
- Academic Search Index
- Journal :
- InternetWeek
- Publication Type :
- Periodical
- Accession number :
- 3596703