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Bringing Delivery into the Fold: A Discussion of Cross-Departmental Document Delivery Service Implementation in Academic Libraries.
- Source :
-
Journal of Access Services . 2008, Vol. 5 Issue 1-2, p331-342. 12p. - Publication Year :
- 2008
-
Abstract
- The provision of resource request and delivery services in libraries is being re-designed in response to a shift in patron needs and expectations. The design of these services needs to include definitions of patron needs/expectations, staffing and systems components, and local policies and capabilities. This article includes a review of literature on the use of delivery services, a survey of current practices in interlibrary loan departments, and a review of the policies implemented and technical decisions made at the Z. Smith Reynolds Library at Wake Forest University during the ILL/Document Delivery integration process. [ABSTRACT FROM AUTHOR]
Details
- Language :
- English
- ISSN :
- 15367967
- Volume :
- 5
- Issue :
- 1-2
- Database :
- Academic Search Index
- Journal :
- Journal of Access Services
- Publication Type :
- Academic Journal
- Accession number :
- 36289471
- Full Text :
- https://doi.org/10.1080/15367960802199141