La sinergia y los efectos ignorados de la capacitación: el impacto sistémico en los resultados de las organizaciones.

The importance of an integrated vision for the upgrading of managers giving a coherent strategy among knowledge processes and the general organizational objectives is presented. The need to facilitate the alignment among goals, organizational purposes and the individual ones is also presented, besides orientating knowledge acquisition towards a modification of the qualities of the productive processes and services in correspondence with these already mentioned elements. Also to fix the elements and the impact of its measuring. A procedure is validated to ponder the systemic impact in the strategic results of the organization which takes into account not only the relation cause-effect among them but also its structural analysis, the synergy of knowledge acquisition actions and the ignored effects of systemic interrelations in the knowledge process. [ABSTRACT FROM AUTHOR]