La utilización de métodos cuantitativos: una vía para la implementación de la gestión por competencia.

Some experiences in the application of quantitative methods are presented to evaluate the excellence of personnel management system specifically the system to evaluate the performance in an all inclusive hotel in Varadero tourist pole which fits as a starting point to elaborate labour competence matrixes based on the processes and organizational values. The principal outcome of the application of such methods is the reduction of subjective factors, which implies the implementation of competence based management. [ABSTRACT FROM AUTHOR]