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The Impact of Information Behavior in Academic Library Service Quality: A Case Study of the Science and Technology Area in Spain.
- Source :
-
Journal of Academic Librarianship . Jan2010, Vol. 36 Issue 1, p70-78. 9p. - Publication Year :
- 2010
-
Abstract
- This research explores the extent of service quality in Spanish university science and technology libraries, based on the expectations and perceptions of their users: faculty and researchers. Users' information behavior is analyzed with the specially designed BiQual tool, which reveals specific needs such as the greater importance of electronic collections and improved electronic access. [ABSTRACT FROM AUTHOR]
Details
- Language :
- English
- ISSN :
- 00991333
- Volume :
- 36
- Issue :
- 1
- Database :
- Academic Search Index
- Journal :
- Journal of Academic Librarianship
- Publication Type :
- Academic Journal
- Accession number :
- 48407826
- Full Text :
- https://doi.org/10.1016/j.acalib.2009.11.008