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Creating a User Centered Environment...What DO Our Patrons Want?

Authors :
Jennings, Susan L.
Source :
Tennessee Libraries. 2009, Vol. 59 Issue 2, p5-5. 1p.
Publication Year :
2009

Abstract

The article focuses on the user centered environment at the Belk Library of the Appalachian State University. It is stated that libraries always create policies that are library-centric and not user-centric. It mentions that library users expect courteous treatment, attentive and well trained staff and clean and attractive environment. It also offers several suggestions to create a user-centered environment.

Details

Language :
English
ISSN :
01621564
Volume :
59
Issue :
2
Database :
Academic Search Index
Journal :
Tennessee Libraries
Publication Type :
Academic Journal
Accession number :
52976931