FISH FARMS, RESTAURANTS, HOTELS AND LIBRARIES.

Pubs and restaurants in Hong Kong, wine import businesses in China, hotels in Dubai, fish farms and music studios in the UK — what do these businesses have in common in their pursuit of success? Regardless of the industry, the competition and the market, three things are critical to creating successful, sustainable business: getting more customers; getting existing customers to visit more often, or purchase more on each visit; increasing efficiencies and stripping away barriers to improvements. The same principles can be applied to public libraries if they think differently about what it is they do. [ABSTRACT FROM AUTHOR]