Interaktion mit RFID Ausleih- und Rüückgabeautomaten. Ergebnisse quantitativer und qualitativer Beobachtungen.

The article examines the interaction of users with RFID lending- and return machines based on observations from four German libraries. The results indicate that the interaction generally works well. Users demonstrated both calmness and routine in working with the machines. The article suggests four areas in which the interaction could benefit from further design improvements. [ABSTRACT FROM AUTHOR]