Cite
Applying GRA and QFD to Improve Library Service Quality.
MLA
Yen-Ting Chen, and Tsung-Yu Chou. “Applying GRA and QFD to Improve Library Service Quality.” Journal of Academic Librarianship, vol. 37, no. 3, May 2011, pp. 237–45. EBSCOhost, https://doi.org/10.1016/j.acalib.2011.02.016.
APA
Yen-Ting Chen, & Tsung-Yu Chou. (2011). Applying GRA and QFD to Improve Library Service Quality. Journal of Academic Librarianship, 37(3), 237–245. https://doi.org/10.1016/j.acalib.2011.02.016
Chicago
Yen-Ting Chen, and Tsung-Yu Chou. 2011. “Applying GRA and QFD to Improve Library Service Quality.” Journal of Academic Librarianship 37 (3): 237–45. doi:10.1016/j.acalib.2011.02.016.