ETKİN BİR PERFORMANS YÖNETİMİ İÇİN BALANCED SCORECARD MODELİ İLE MÜKEMMELLİK MODELLERİNİN BİRLİKTE UYGULANABİLİRLİGİNE YÖNELİK TEORİK BIR YAKLAŞIM.

As a result of the globalization of economic activities, an increase in the accumulation of knowledge, technology, and capital transfer have brought a change in the sense of management, consumer preferences, the dynamics used in production environment. This process of change, by greatly influencing the size and the intensity of competition has produced important opportunities for companies in terms of realizing, understanding, and effecively managing the change. Of these opportunities, setting up a strategic knowledge system and assessing the success of information gathered by this system is the most significant. For this reason, some performance assessment systems that will guide companies in determining strategies have been developed. However, in time, it has been observed that these systems are not sufficient in measuring performance and different methods have been used in order to obtain effective performance measurement. In this study, the implementation of the Balanced Scorecard Technique, EFQM Excellence Model and Baldrige Performance Excellence Program together for an efficient performance measurement in terms of its importance for enterprises and probable benefits of such performance measurement combination for enterprises will be discussed. [ABSTRACT FROM AUTHOR]