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DELIVERING SATISFACTION AND SERVICE QUALITY (Book).

Authors :
Jenkins, Lawrence
Source :
Community & Junior College Libraries. 2001-2002, Vol. 10 Issue 2, p102. 2p.
Publication Year :
2001

Abstract

Reviews the book 'Delivering Satisfaction and Service Quality: A Customer-Based Approach for Libraries,' by Peter Hernon and John R. Whitman.

Subjects

Subjects :
*LIBRARIES

Details

Language :
English
ISSN :
02763915
Volume :
10
Issue :
2
Database :
Academic Search Index
Journal :
Community & Junior College Libraries
Publication Type :
Review
Accession number :
6516866

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