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The Necessity of Real-Time.

Authors :
Lankes, R. David
Shostack, Pauline
Source :
Reference & User Services Quarterly. Summer2002, Vol. 41 Issue 4, p350. 6p. 11 Charts.
Publication Year :
2002

Abstract

Presents a study that used data from AskERIC digital reference service to demonstrate the usefulness of asynchronous services than real-time systems. Details on AskERIC, a personalized Internet-based service providing education information; Methodology used in the study; Importance of real time related to users' perception of timeliness and overall satisfaction.

Details

Language :
English
ISSN :
10949054
Volume :
41
Issue :
4
Database :
Academic Search Index
Journal :
Reference & User Services Quarterly
Publication Type :
Academic Journal
Accession number :
7054866