Maximizing Staff Resources in Meeting the Needs of Job Seekers in One-Stop Centers.

The article reports on models for maximizing staff resources in one-stop centers. Numerous programs have been offered to meet the varying employment needs of individuals. The diversity of programs offered resulted in problems of limited service delivery effectiveness. One-stop centers have evolved to address the problems of fragmentation, lack of collaboration, limited resources, duplication of employment and related social services. One-stop centers are evaluated in the article in terms of limitations of existing services and the one-stop response. Levels of support are discussed in context of job seekers and options for matching needs with staff support. Models for maximizing staff resources are also proposed in the article. The first model deals with determining the necessary support for job seekers to make effective use of information and assessment resources. The second model deals with specific service delivery sequences for self-help, brief staff-assisted, and individual case-managed services.