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Linking Departmental Priorities to Knowledge Management: The Experiences of Santa Cruz County's Human Services Department.
- Source :
-
Journal of Evidence-Based Social Work . 2012, Vol. 9 Issue 1/2, p57-67. 11p. 1 Diagram. - Publication Year :
- 2012
-
Abstract
- Federal welfare reform, local service collaborations, and the evolution of statewide information systems inspired agency interest in evidence-informed practice and knowledge sharing systems. Four agency leaders, including the Director, Deputy Director, Director of Planning and Evaluation, and Staff Development Program Manager championed the development of a learning organization based on knowledge management throughout the agency. Internal department restructuring helped to strengthen the Planning and Evaluation, Staff Development, and Personnel units, which have become central to supporting knowledge sharing activities. The Four Pillars of Knowledge framework was designed to capture agency directions in relationship to future knowledge management goals. Featuring People, Practice, Technology and Budget, the framework links the agency's services, mission and goals to the process of becoming a learning organization. Built through an iterative process, the framework was created by observing existing activities in each department rather than being designed from the top down. Knowledge management can help the department to fulfill its mission despite reduced resources. [ABSTRACT FROM AUTHOR]
- Subjects :
- *PERSONNEL management methodology
*KNOWLEDGE management
*INFORMATION resources management
*GOVERNMENT agencies
*CHILD welfare
*CONCEPTUAL structures
*GOAL (Psychology)
*INFORMATION storage & retrieval systems
*INTERVIEWING
*LEADERSHIP
*MANAGEMENT
*CASE studies
*ORGANIZATIONAL change
*PUBLIC welfare
*RESOURCE allocation
*SCHOOL environment
*EVIDENCE-based medicine
*ORGANIZATIONAL structure
*PROFESSIONAL practice
*ACCESS to information
*METHODOLOGY
Subjects
Details
- Language :
- English
- ISSN :
- 15433714
- Volume :
- 9
- Issue :
- 1/2
- Database :
- Academic Search Index
- Journal :
- Journal of Evidence-Based Social Work
- Publication Type :
- Academic Journal
- Accession number :
- 73325029
- Full Text :
- https://doi.org/10.1080/15433714.2012.636311