Back to Search Start Over

LibQUAL+: One Instrument in the New Measures Toolbox.

Authors :
Cook, Colleen
Heath, Fred
Thompson, Bruce
Source :
Journal of Library Administration. 2001, Vol. 35 Issue 4, p41. 6p.
Publication Year :
2001

Abstract

Discusses LibQUAL+, a performance assessment tool for research and academic libraries in the United States. Origins in the SERVQUAL instrument; Affect of service; Reliability; Library as place; Provision of physical collections; Access to information; User perception of library quality at multiple levels.

Subjects

Subjects :
*RESEARCH libraries
*ACADEMIC libraries
*PERFORMANCE standards
*LIBRARY administration

Details

Language :
English
ISSN :
01930826
Volume :
35
Issue :
4
Database :
Academic Search Index
Journal :
Journal of Library Administration
Publication Type :
Academic Journal
Accession number :
7418806
Full Text :
https://doi.org/10.1300/j111v35n04_09
Full Text Access
View/download PDF

Tools

Authors Abstract Subjects Details