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The ARL 'LinbQUAL+' Pilot Project: An Update.

Authors :
Cook, Colleen
Heath, Fred
Source :
Journal of Library Administration. 2001, Vol. 35 Issue 4, p47. 7p.
Publication Year :
2001

Abstract

Discusses the Association of Research Libraries' pilot project on client assessment of library service quality using a modified version of the ServQUAL instrument called LibQUAL+. Participating academic libraries; Preparation of a customized front-end Web page for the general survey; Addition of two dimensions to the original ServQUAL instrument.

Subjects

Subjects :
*CUSTOMER services
*RESEARCH libraries
*ACADEMIC libraries
*PERFORMANCE standards

Details

Language :
English
ISSN :
01930826
Volume :
35
Issue :
4
Database :
Academic Search Index
Journal :
Journal of Library Administration
Publication Type :
Academic Journal
Accession number :
7418807
Full Text :
https://doi.org/10.1300/j111v35n04_10
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