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Fixing the Technology Isn't Always Enough.

Authors :
GLEN, PAUL
Source :
Computerworld. 4/23/2012, Vol. 46 Issue 8, p16-16. 1p.
Publication Year :
2012

Abstract

The article comments on the need for information technology experts to solve technical and emotional problems of the endusers or clients. The author observes that one needs to use some responsive words and train oneself to recognize emotions. He informs that letting one to know about one's own experiences allows one to build a relationship.

Subjects

Subjects :
*PROBLEM solving
*INFORMATION technology
*END users (Information technology)
*EMOTIONS
*CONFLICT management

Details

Language :
English
ISSN :
00104841
Volume :
46
Issue :
8
Database :
Academic Search Index
Journal :
Computerworld
Publication Type :
Periodical
Accession number :
74599542

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Authors Abstract Subjects Details