Los procedimientos de un sistema de gestión de información: Un estudio de caso de la Universidad de Cienfuegos.

The research aims to design procedures that directly identify key or missionary processes of the University Library, in this case, the development of collections or also called selection and acquisition process. They are explicit and the procedures for improving the management of information, through the use of universal tools (diagram SIPOC, standard flow, and operating procedure diagram, in order to identify the information needs, access them, process them and use them efficiently so that in the formation of the professional competencies necessary for its performance are created). [ABSTRACT FROM AUTHOR]