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A Positive Deviance Perspective on Hospital Knowledge Management: Analysis of Baldrige Award Recipients 2002-2008.
- Source :
-
Journal of Healthcare Management . May/Jun2013, Vol. 58 Issue 3, p187-203. 17p. 3 Charts. - Publication Year :
- 2013
-
Abstract
- Knowledge management (KM) is emerging as an important aspect of achieving excellent organizational performance, but its use has not been widely explored for hospitals. Taking a positive deviance perspective, we analyzed the applications of nine healthcare organizations (HCOs) that received the Malcolm Baldrige National Quality Award from 2002 to 2008. Baldrige Award applications constitute a uniquely comprehensive, standardized, and audited record of HCOs achieving near-benchmark performance. Applications are organized around leadership, strategy, customers, information, workforce, and operations. We find that KM is frequently referenced in all sections, and about two thirds of each application addresses KM-related issues. Many specific KM activities, such as strategic and action plans, communications, and processes to capture internal and external knowledge, are addressed by all nine applications. We present examples illustrating these frequently appearing KM concepts. Baldrige Award-recipient HCOs apply continuous improvement to KM processes, as they do to their organizations as a whole. We conclude that these HCOs have developed sophisticated, comprehensive KM processes to align both culture and specific procedures throughout the organization. KM in these organizations is a deliberate effort to keep all relevant knowledge at the fingertips of every worker, characterized by frequent communication, careful maintenance of content accuracy, and redundant distribution. We also conclude that the extent and rigor of their KM practice distinguish them from other U.S. hospitals. [ABSTRACT FROM AUTHOR]
- Subjects :
- *COMMUNICATION methodology
*AWARDS
*CONTENT analysis
*CORPORATE culture
*DATABASE design
*HOSPITALS
*INFORMATION retrieval
*INFORMATION storage & retrieval systems
*MEDICAL databases
*INTEGRATED health care delivery
*MANAGEMENT
*RESEARCH methodology
*CASE studies
*ORGANIZATIONAL change
*EVALUATION of organizational effectiveness
*QUALITY assurance
*ROLE models
*WORLD Wide Web
*KNOWLEDGE management
*QUALITATIVE research
Subjects
Details
- Language :
- English
- ISSN :
- 10969012
- Volume :
- 58
- Issue :
- 3
- Database :
- Academic Search Index
- Journal :
- Journal of Healthcare Management
- Publication Type :
- Academic Journal
- Accession number :
- 87775605
- Full Text :
- https://doi.org/10.1097/00115514-201305000-00007