Cite
Know Thy Users.
MLA
Etches, Amanda, and Eric Phetteplace. “Know Thy Users.” Reference & User Services Quarterly, vol. 53, no. 1, Fall 2013, pp. 13–17. EBSCOhost, widgets.ebscohost.com/prod/customlink/proxify/proxify.php?count=1&encode=0&proxy=&find_1=&replace_1=&target=https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&scope=site&db=asx&AN=90455092&authtype=sso&custid=ns315887.
APA
Etches, A., & Phetteplace, E. (2013). Know Thy Users. Reference & User Services Quarterly, 53(1), 13–17.
Chicago
Etches, Amanda, and Eric Phetteplace. 2013. “Know Thy Users.” Reference & User Services Quarterly 53 (1): 13–17. http://widgets.ebscohost.com/prod/customlink/proxify/proxify.php?count=1&encode=0&proxy=&find_1=&replace_1=&target=https://search.ebscohost.com/login.aspx?direct=true&site=eds-live&scope=site&db=asx&AN=90455092&authtype=sso&custid=ns315887.