Lean Management und Service Engineering - Ansätze zur Erleichterung des Arbeitsalltags in einer Wissenschaftlichen Spezialbibliothek.

From time to time libraries are facing challenges, resulting from budget cuts, downsizing or demanding customer requests. Often it seems difficult to find solutions which will fit in with the everyday routine. The aim of this article is to show how the use of specific management tools (i.e. Lean Management or Service Engineering) can provide some help in the day-to-day work of a library. By introducing selected management tools, it is possible to identify and evaluate strengths and weaknesses. This can lead to the improvement or further development of library services even under difficult conditions. [ABSTRACT FROM AUTHOR]