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Customer Types and the Empathetic Response.
- Source :
-
Reference Librarian . Jul-Sep2014, Vol. 55 Issue 3, p256-261. 6p. - Publication Year :
- 2014
-
Abstract
- The article focuses on providing proper customer service in a library. Topics discussed include the author's view about the types of customers that visit the library, the different approaches the author uses in servicing each customer, the personality type suitable for night duty in the library and the importance of empathy in a customer service.
- Subjects :
- *LIBRARIES
*CUSTOMER services
*LIBRARY users
*EMPATHY
*LIBRARY standards
Subjects
Details
- Language :
- English
- ISSN :
- 02763877
- Volume :
- 55
- Issue :
- 3
- Database :
- Academic Search Index
- Journal :
- Reference Librarian
- Publication Type :
- Academic Journal
- Accession number :
- 96869241
- Full Text :
- https://doi.org/10.1080/02763877.2014.910974