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Responding to a Traumatic Event: Restoring Shared Pasts Within a Small Community.
- Source :
-
Symbolic Interaction . 1997, Vol. 20 Issue 3, p275-290. 16p. - Publication Year :
- 1997
-
Abstract
- This paper describes reactions by regular patrons of a family restaurant to an armed robbery that occurred within its premises. One of the victims, the restaurant's co-manager, and these regulars participated in the construction of a narrative in order to restore their normal involvement within the community and to incorporate the profound disturbance of a robbery into the patrons' and manager's shared pasts. We discuss two different types of regulars who view this particular restaurant as a sacred place. In this context, we discuss particular discourse, appearance, and touch codes that support perceptions of the restaurant as sacred. To conclude, we discuss how regulars and management resolved this profound disturbance to establish shared histories in regard to the robbery and to restore communal relations within this restaurant. [ABSTRACT FROM AUTHOR]
- Subjects :
- *CONSUMERS
*RESTAURANTS
*ROBBERY
*CUSTOMER relations
*PUBLIC relations
Subjects
Details
- Language :
- English
- ISSN :
- 01956086
- Volume :
- 20
- Issue :
- 3
- Database :
- Academic Search Index
- Journal :
- Symbolic Interaction
- Publication Type :
- Academic Journal
- Accession number :
- 9709234147
- Full Text :
- https://doi.org/10.1525/si.1997.20.3.275