When putting patients first fits the bill.

Authors :: Cohen D
Hoffman P
Source :: Healthcare financial management : journal of the Healthcare Financial Management Association [Healthc Financ Manage] 2003 Sep; Vol. 57 (9), pp. 90-6.
Publication Year :: 2003
Abstract: Cedars-Sinai Medical Center in Los Angeles revamped its billing system to better meet patients' needs for comprehensible billing information. After changing its billing format and processes, the provider's phone-call volume decreased 31 percent, translating into an annual savings of more than $250,000. Patient feedback regarding the new system has been over-whelmingly positive. The new billing system has contributed to 20 percent acceleration in payment.

Subjects :: Efficiency, Organizational
Hospital Charges classification
Hospital Records
Humans
Los Angeles
Organizational Objectives
Patient Satisfaction
Financial Management, Hospital methods
Forms and Records Control standards
Patient Credit and Collection methods

Language :: English
ISSN :: 0735-0732
Volume :: 57
Issue :: 9
Database :: MEDLINE
Journal :: Healthcare financial management : journal of the Healthcare Financial Management Association
Publication Type :: Academic Journal
Accession number :: 14503150

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